Terms & Conditions

Warranty Coverage Clear Timelines, Fair Terms

We stand behind the quality of every part we sell, which is why we offer transparent warranty coverage on all our products. Electrical components come with a 30-day replacement warranty (replacement only – no refunds), while all other parts (excluding electricals) are covered by a 3-month parts replacement warranty. All warranties are strictly parts only – labour, towing, and consequential costs are not covered. Please retain your official receipt or invoice, as all warranty claims require proof of purchase.

Drive Unit, Gearbox & Differential – 3-Month Warranty With Clear Conditions

Drive units, transmissions, gearboxes, and differentials are covered by a strict three-month warranty from the date of invoice. To ensure your warranty remains valid, please note the following conditions that will void your coverage:

• Incorrect or insufficient lubricant – Always use manufacturer-specified fluids at correct levels

• Overheating or missing components – Ensure sensors, coolers, and cooling system parts are intact and functioning

• Poor maintenance – Follow manufacturer’s service schedule and specifications for your vehicle

• Unauthorised repairs – Never dismantle, alter, or repair without our prior written consent

• Improper installation – Incorrect fitting or wrong application will void your warranty

• Accident damage, overloading, or misuse – Warranty does not cover damage from collisions, overloading, or off-label use

We strongly recommend professional installation by qualified technicians to ensure your warranty remains valid.

Drive Unit Accessories – Provided For Your Convenience Only

Drive units are sold as long bare units. Any accessories we supply are provided for your convenience only and are not covered by warranty. We cannot guarantee suitability for your specific vehicle model, and we strongly recommend transferring your existing accessories to the new drive unit whenever possible. Please note that we are not liable for labour costs associated with transferring accessories, nor for any warranty on supplied accessories. If you choose to use our supplied accessories, you do so at your own discretion.

Returns Policy – Simple, Fair & Transparent

We want you to be completely satisfied with your purchase. However, to ensure fairness for all customers, please note our returns conditions:

• 7-day return window – Returns accepted only within 7 days from the invoice date

• No returns on cut sections – Modified or cut parts cannot be returned

• No returns on dismantled parts – Once dismantled or pulled apart, all return and warranty claims are void

• Special buy-ins not returnable – Items sourced specifically for you are non-refundable

• Special Order Items – Strictly non-returnable

All returns must be in the same condition as when they left our premises, and returns are accepted at our sole discretion.

Freight & Shipping – Understanding Your Responsibility

We arrange interstate and international freight on your behalf, but please understand the following important conditions:

• Risk transfers upon dispatch – Once goods are collected by a freight company or leave our driver’s possession, all responsibility (including freight costs, insurance, and damage) transfers to you

• Returns at your expense – Returns will only be accepted if the item is returned to our premises at your cost

• Freight must be pre-paid – Unless prior arrangements are made with us, all freight charges must be paid in advance

• Freight decisions – The Company reserves the right to determine the freight company and applicable charges

We recommend insurance for high-value shipments to protect your investment during transit.

Panels & Interior Parts – Verify Before Ordering

Panels and interior parts are sold as inspected. It is your responsibility to verify:

• Correct colour – No colour match is guaranteed; we recommend checking against your vehicle

• Correct make, model, and body type – Ensure compatibility with your specific vehicle variant

Returns due to incorrect colour or specification will be processed at your expense. Returns are accepted only if:

• The item is returned in the same condition as when leaving our premises

• The return is made within the 7-day return limit

We will not be held responsible if you provide incorrect information or fail to verify fitment before ordering.

Limitation of Liability – Fair & Transparent

Just Land Rover Parts will not be held responsible for any consequential loss or damage arising from the failure of parts sold. This includes but is not limited to:

• Labour costs for installation or removal

• Towing expenses

• Loss of income, business downtime, or hire car costs

• Any other costs, expenses, or damages incurred

We also cannot be held responsible for any verbal or implied representations made outside of this written policy. All warranty claims must be accompanied by an official receipt or invoice – please keep your documentation safe.

Warranty Claim Process – How We Handle Disputes

If you need to make a warranty claim, here’s what to expect:

• The Company reserves the right to recover costs incurred during dismantling, inspection, repairs, and freight

• We may engage an agreed independent third party to adjudicate any disputes

• All claims must be accompanied by your official receipt or invoice

We are committed to resolving claims fairly and efficiently. If you have any questions about the process, please contact our team.